If you wish to be considered for an open position, please submit your resume with your salary expectations:
- By email to email@example.com . Please include the job title in the subject line and attach your resume in Word format; or
- By fax to 804-288-2357. Please include the job title on the fax cover page; or
- By mail to Human Resources Director, 9101 Stony Point Drive, Richmond, VA 23235.
- Virginia Urology is an EEO employer.
We are seeking an experienced, service-oriented professional to manage the call center. The Communications Supervisor will be responsible for the effective and efficient day-to-day operations of the call center, including but not limited to managing and monitoring the Communications Specialists to ensure positive patient interactions, accurate and efficient scheduling of patient appointments, appropriate transfer of calls, accurate and efficient communication of messages, and the proper execution of policies and procedures. The Coordinator ensures that calls coming into the call center are answered timely, that appropriate information is accurately collected, and messages communicated accurately to the intended recipient. In addition, the Supervisor will monitor the technology and EMR systems that support call center operations and ensure that calls are being handled efficiently and effectively and adjust staff assignments as needed to handle call volume. The selected candidate will oversee new employee and ongoing training to include use of the EMR, practice management and phone system, HIPAA policies and procedures and coach as needed to reach performance goals. Monitor call queue and calls to ensure employee engagement and proper handling of calls.
The Supervisor will be flexible and adapt to changes in work processes and functions; will exhibit professional behavior that promotes individual and organizational integrity; will maintain high standards for the call center staff; and will respond to the needs of others with effective communication, mutual respect, and consistent follow-through to generate trust and enhance effectiveness.
Previous experience working in a high-volume call center is strongly preferred. Prior experience supervising staff in a medical office or hospital setting is desirable. This position requires an associate degree in Healthcare, Business Administration, or related field. A bachelor’s degree is preferred.
We are seeking a Certified Medical Assistant to support clinic operations at our Stony Point location. The CMA’s primary responsibility will be to support a provider in clinic by properly stocking, setting up and turning over exam rooms, and ensuring that there is a sufficient supply of the proper instruments and equipment. When needed, the CMA will take and record patient vital signs, order and stock supplies, assist with the sterilization of scopes and other instruments, and support other clinic operations. This individual must take the initiative to complete tasks efficiently and correctly without on-going supervision.
A current certification or registration in medical assisting is required. The CMA also must have at least one year of experience as a medical assistant, a high school diploma or the equivalent, good computer keyboarding skills, the ability to work effectively as a team member to support clinic operations, and a professional demeanor when interacting with physicians and co-workers. This job requires the ability to stand and walk throughout the work day and to safely lift up to 20 pounds.
The CMA will work Monday through Thursday, 7:30 a.m. to 5:00 p.m., and from 8:00 a.m. to noon on Friday morning. Once every six to seven weeks, the CMA will be scheduled to work on Friday afternoon. Occasional travel to other office locations is required.
We are seeking a skilled, compassionate full-time Licensed Practice and/or Registered Nurses to work at our Stony Point clinic. Our nurses support a physician in clinic; provide patient treatments under the supervision of a physician; and assist patients who call with medical questions or prescription refill requests. We require prior office nursing experience, current licensure by the Virginia State Board of Nursing, and current CPR certification. Med/surg nursing experience in a hospital is helpful.
In addition to clinical expertise, this position requires excellent organization and time management skills, and computer proficiency. The office nurse will work Monday through Thursday, 9 hours per day, and 4 hours on Friday morning with occasional Friday afternoon work required at the Stony Point office. This individual must have the flexibility to work at our other Richmond-area offices as needed.
Virginia Urology prides itself on its highly-trained staff and is home to over 45 providers, including urologists and urogynecologists who work alongside physicians specializing in the urologic aspect of anesthesiology, pathology, radiation oncology, and radiology. The group has fellowship-trained urologists spanning nearly every discipline within the field of urology and prioritizes use of the latest technology. In 2016, Virginia Urology performed over 25,000 cases, including over 100 PCNLs, 350 robotic/laparoscopic prostatectomies, and 300 laparoscopic partial and total nephrectomies.
We are currently seeking highly motivated Urology residents for a fellowship position beginning Summer 2020. Virginia Urology’s 12-month fellowship training programs integrate medical and surgical approaches to urologic care in a comprehensive training environment. Fellowship opportunities are available in several different areas:
- Endourology and Stone Surgery
- Minimally Invasive Oncology and Reconstructive Surgery
- General Urology (including Women’s Health exposure)
- Male Infertility/Microsurgery/Andrology
- Urologic Oncology
- Imaging, Targeted Biopsy, and Focal Therapy of Prostate Cancer
Each fellowship training program offers a variety of challenging clinical experiences and the option to participate in research while supported by a full research department. Customization of time allocation is possible for all tracks. Fellows work alongside fellowship-trained urologists and urogynecologists to gain a well-rounded understanding of specialty urologic care and practice management.
Fellows will be allotted a personal clinic of patients to foster the development of time management skills and maintain sharp ambulatory skills. Virginia Urology’s collaborative environment and ample support staff enable fellows to enjoy a balance between clinical training and personal interests outside the practice. Fellows will receive a competitive salary and comprehensive benefits package, including 3 weeks of vacation and all major holidays off.